Highway Products has decided to take the pressure off their valued customer and put it where it should be, ON THEM! Thus, we are giving our customer a simple "Lifetime Warranty". No fine print to read, hidden rules or warranty cards to fill out, and no receipts needed for returns or service. So, if this is your first purchase from Highway Products, Inc., please read and believe the following: If we make a mistake, it will be our goal to fix or replace any defective products as fast as possible and Make You Happy!
All of our standard products come with a Lifetime Warranty against defects in workmanship. One of the reasons we can offer Lifetime Warranties on our standard products is because we've witnessed many years of product abuse and used this information to continually improve these products. As well, we also promise to do our best to give you the same warranty for custom products we make just for you. Highway Products is the largest custom tool box manufacturer on the planet and we build these boxes by the thousands. Our custom products are designed by our top level engineers, so you get the best we can give.
Your warranty will include locking mechanisms, hinges, gas props, weather strip, and most other materials we use. And, we'll give you free tech support on any problem you have. Plus, we'll replace lost keys, free. Naturally we cannot cover things like paint chips, light bulbs, abuse, minor adjustments that you can easily make yourself, and normal wear and tear.
If the product you bought from Highway Products does not meet your expectations, we want to know so we can help you with it and make it better. All our products are a "Work in Progress", meaning, we are continually changing and improving them. Mostly, product improvements come from our customers suggestions!
Custom made products are not easily resellable. Unless we goofed on something, we cannot normally give refunds. To avoid any problems on custom products, we'll create a product drawing for you to look at, make changes if necessary, and get your approval before we start production. We've found this proven method rarely has problems. If you need large quantities, we'll build you the first one (first article) and send it to you, before we start production. This will insure that you get what you asked for.