Return Policy

If you are not 100% satisfied with your purchase from LeonardAccessories.com, simply follow the instructions below to return the item within 30 days, in the original package* and we will refund your money 100%.** (excluding shipping charges and a 15% restocking fee may be added to any return ... unless it was our fault and in that case we will refund your full purchase price including shipping charges). Please see the return instructions below.

** Please note that personalized and custom ordered items cannot be returned unless defective from the manufacturer.

** All damages must be reported within 72 hours from the time of delivery.

After 30 days you will then be covered by the appropriate manufacturers warranty against any defects in material or workmanship.

For returns:

Customer Friendly Return Policy:

No merchandise can be returned with out a written authorization from
LeonardAccessories.com. Failure to do so may result in no credit being given.
* All damages must be reported within 72 hours from the time of delivery.
* Original packaging is required for returns or credits on all damaged items.
* You must provide us with return tracking information in order to receive a refund.

You must first call 1-888-590-4769 or email [email protected] and get a RGA # (return authorization number) before any items are sent back. Then you can download and print our return form to include with your package at this link:

LeonardAccessories.com Return Form and Instructions

Within 30 Days of purchase you may return any items due to mis-order, mis-shipped defective or damage. All freight charges due to customer error are responsibility of the customer. If the part is defective please put specific details in the comments area.

If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up. Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly. Failure to do so may result in a reduction in your refund amount due to additional shipping charges. Please attach the call tag along with your RGA # written on the outside of the box.

When returning please keep a copy of the tracking information on file, in case needed for proof of delivery.

All returns must be returned in its original packaging and in re-sellable condition. A 15% restocking fee may be added to any returns for repackaging or when charged to us by the manufacturer**. For all damaged items you must keep original packaging for claims to be processed**.

When returning please keep a copy of the tracking information on file, in case needed for proof of delivery. * You must provide us with return tracking information in order to receive a refund.

When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault).

For returned items that were originally purchased with a free shipping option, when we receive the product back, we will refund your credit card in full for the product minus shipping charges to you and the return shipping to get the product back to us (unless it was our fault or a manufacturer's defect, in which case you will be refunded your entire purchase amount.)

* Please note that items must be returned in the original package in sellable condition. If the item is not in re-sellable condition when received, no refund or a discounted refund may be given. A 15% restocking fee may be assessed per the manufacturer's policy or for
re-packaging.

Thank you,

LeonardAccessories.com

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, and pet and animal structures. We serve our residential, commercial and government customers through our 57 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

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CONTACTS

Leonard Truck Accessories
P.O. Box 1728

Mount Airy, NC 27030

Toll Free: 888-590-4769
Email: [email protected]

Open: 24hrs